In an effort to protect visitors and the people of Hawai’i, Hawaii Governor Davis Ige has made the unprecedented request that visitors delay their visit and not travel to Hawaii at this time. It was announced that effective March 26 at 12:01 a.m. Hawaii is mandating a 14-day quarantine for ALL visitors and returning residents. This quarantine mandate will be in effect for an indefinite period of time.
Click here to read the Press Release from the Governor of the State of Hawaii.
Here’s what you need to know:
We are asking all owners and guests with existing reservations through April 30, 2020 to reschedule their visit at this time. Our resort staff will be reaching out to assist affected reservations. In addition, please note that reservations made with third parties (including online travel agencies like Expedia, Booking, TripAdvisor and others) can only be modified by contacting the third party directly. Owners and guests with reservations subsequent to April 30, 2020 should continue to check the latest mandates from the State of Hawaii and we will also continue to notify owners and guests of updates.
Our teams continue to closely monitor the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) statements and advisories regarding COVID-19. We continue to follow both WHO, CDC and local/state health department guidance, as well as any guidance which may be issued by local/state health departments regarding recommended hygiene standards. We are also working closely with our industry and vendor partners to adopt best practices around cleaning processes.
The daily health and safety measures in place at the property are designed to address a broad spectrum of issues, including COVID-19. Those health and safety measures extend from handwashing hygiene and cleaning product specifications to guestroom and common-area cleaning procedures.
However, in response to the spread of COVID-19, our staff have increased the cleaning protocols for high-frequency guest touchpoints and public areas. In addition, certain services and amenities may be temporarily limited, suspended or closed.
Our associates have been directed to follow the WHO and CDC recommendations for everyday preventative actions to help prevent the spread of diseases, and we encourage all guests to do the same.